Our shipping charges are based on the value of your order. We'll do our best to ship everything to you at once. If we can't and we need to send you more than one shipment, we'll only charge you once for the total value of the order.

We use UPS Ground for shipping within the United States. If you require another type of shipping, please note it in the "Additional Comment" area on your order. We will then quote you the appropriate shipping charges.

SPECIAL NOTE: We cannot ship orders to P.O. Boxes or destinations outside the continental United States.

* Shipping times are approximate and may vary for reasons beyond KiteStop’s control.
* A business day is Monday through Friday. Delivery isn't available on Saturday, Sunday or holidays.
* Sorry, we can't ship orders to P.O. Boxes or destinations outside the continental United States.

Product Availability
We alway try to ship your order completely. On those rare occasions when an item becomes unavailable, we'll let you know by email. If a substitution cannot be arranged, we will cancel the item from your order, and your credit card will not be charged.

Damaged Goods
Items damaged in transit will be replaced at no charge. If a package appears damaged, do not accept the delivery. If you find something broken after opening, contact the carrier for pick-up and notify us immediately. We insure all shipments.

Defective Merchandise
If an item is inoperable or has a defective component (damage or defect not resulting from shipment), contact the manufacturer directly for warranty service.

Returns
We will issue you a refund or exchange on any item if it is returned in new and unused condition with the following exceptions:

• Video and Software - Exchange only for the same identical item if the product is defective. No Refunds.
• All returns / exchanges must be shipped back to us within 15 days of receipt. For your protection, insure all returns.
• If a product is determined to be defective prior to use, we will accept it back for exchange or refund. Otherwise, please contact the manufacturer for warranty service.